Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition as when you received it

  • Unused, unopened, and in its original packaging

  • Proof of purchase (order number or receipt) is required

Items returned without prior approval will not be accepted.

How to Start a Return

To start a return, please contact us at:

📧 zoryalibrary@gmail.com

Once your return request is approved, we will provide:

  • Return instructions

  • Return address details

Please note: items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

Include your order number and clear photos so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (such as food or beverages)

  • Opened or used products

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to get a new item is to:

  1. Return the original item (if eligible)

  2. Place a new order once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must:

  • Be unused and unopened

  • Be in original packaging

  • Include proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

  • Additional processing time may be required by your bank or card provider

If more than 15 business days have passed since approval, please contact us at
📧 zoryalibrary@gmail.com